Pros
My fellow colleagues. We are all in the same boat. Everyone of them care about one another and helping out because Lord knows the supervisors don't.
Cons
$9.00/hr. Isn't worth it. For what they put us through. They are a call center and the suits do not know how to communicate with the labor to let us know of changes we may see or deal with. They switch LOB on us w/o warning. They put people's lives at risk when weather is bad by not letting us leave without penalty but they don't reward those who stay with higher pay. We get pizza. Worth the risk? Under appreciate everything we do. Supervisors are very vindictive. Especially one. Everyone hopes she dies. Yet she is rewarded all the time. Going by script doesn't improve quality. 11 minutes per call. Quality is how you keep customers and keep them happy. Quantity is how to lose them.