Please do not enter into the world of politics. - Customer Service Head Statrys Employee Review

1.0
Sep 3, 2024
Recommend
CEO approval
Business Outlook

Pros

NONE. They act good but are all pretentious colleagues and founders.

Cons

1 day WFH, management has no empathy, would only want to make their money worth and will ask you to do anything and everything. They act like they care but in fact they do not care about employees' mental and physical well being.

avatar
Statrys Response
1y
You choose to stuck for 4 years in the world that you think it's full of politics - that's sad. It's true that the industry is constantly changing when AI tools are replacing some of human customer support functions, and so it's important that we learn new skills & tools to adapt new way of working even when it brings multi-tasking during this transition period. History says - the one who have accepted changes, have been rewarded and other struggled - we are on the side of accepting changes!

Explore other reviews about Statrys

1.0
Mar 13, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lovely team and colleagues. I have made some good connections during my time there.

Cons

During my time at Statrys, I experienced a highly toxic and unhealthy work environment. Despite the advertised flexible culture and perks like Tuesday free lunches, the reality was far from positive. The leadership style is micromanaging and disrespectful. I witnessed the CEO openly belittle employees during meetings, often raising his voice and adopting an extremely condescending tone. The co-owner frequently used unprofessional language, micromanaged excessively, and created a stressful atmosphere. The workplace culture fosters fear rather than collaboration, and employees are treated more like schoolchildren than trusted professionals. Unfortunately, these issues overshadow any positive aspects the company may offer. I would not recommend working here unless significant cultural improvements are made. Don't be misled by surface-level benefits. The environment is far from supportive or empowering.

4
1.0
Dec 27, 2024
Recommend
CEO approval
Business Outlook

Pros

- Competitive salary compared to most Thai companies. - 20 days of annual leave + 3 weeks of WFH per year (though difficult to use freely due to management interference).

Cons

- The CEO has displayed alarming behavior, including yelling, banging on the table, and threatening me “I’d headbutt you if it were up to me”. Attendance is strictly monitored via face recognition, with rigid enforcement of punctuality and breaks. - No job security: Employees are treated as replaceable, regardless of the value they bring. I saw people being fired without notice or warnings, even though the contract stated a two-warning policy. - Many employees, including managers, avoid addressing issues with executives due to fear of retaliation or conflict. - Work-life balance is a façade: Although the leave policy is generous, management imposes new, unwritten rules retroactively. For example, after my leave was approved, I was forced to reschedule due to a sudden policy limiting time out of the office to one month.

7
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