Run! - Employee Substrata Employee Review

Leadership means what they say. They adhere to the core values and expect the team to adhere to them, too. Anyone who doesn't, doesn't stay here. The people are smart, hard working, helpful, and fun to work with. There's always an exciting moment or a good attitude with this crew! The work is fulfilling because the products truly have the power to help people. The pay is good. The expectations are usually clear, and when there's a bump in the road, everyone makes a conscious effort to improve clarity and communication. There's a good mix of having free rein in our work and working within guardrails that leadership provides. There are plenty of opportunities for growth, development, and continuing education. Everyone cares about people, and leadership takes care of people. They understand that life happens, and they take pride in helping make employees' lives better. The benefits are good, especially our retirement plan, dental, and vision.

There's a heavy interest in hiring mostly local workers. For some roles, that makes sense, but for others, it can seem like we're limiting ourselves and making recruiting harder. Sometimes, maybe 10% of the time, we have to keep doing things an old way or a way that's not what the team thinks is best because leadership prefers it. That said, the amount of freedom we normally have and the trust leadership most often puts in us outweighs this. Travel arrangements sometimes need improvement to strike a good balance between saving money and getting employees to their destinations quickly so they can remain productive. Travel arrangements could also be made farther in advance and/or allow employees to have more input. Health insurance for dependents is either extremely expensive or lacking in coverage, depending which option you choose. I think that's a product of being a smaller company and has more to do with how the insurance companies calculate rates than with what Substrata is doing. HR works hard to try to keep insurance costs down where they can. The company is young and growing, so there are still areas where we're learning, trying out policies and processes to see what works, developing our benefits package, etc. As of mid 2024, there are some areas where we don't have policies and processes in place yet, such as paternity/maternity leave. To leadership's credit, they're very aware of and actively working on all these things. They regularly ask for feedback, and they act on it. I know leadership values our opinions. No company's perfect, but this one's pretty close!

Good office Great Operations department Great Marketing department Great Accounting department Good opportunity depending on territory Mean what they say

Sales training is just one one-on-ones 1-month ramp-up period Some outlandish sales goals The sales leader is overly critical and can be harsh