flexible work, choose your own adventure vibe - Customer Support Representative Sundays Employee Review

Nice office setup, standing desks, and *occasional* snacks if you’re quick enough. Some genuinely great coworkers.

This was one of the most frustrating work experiences I’ve ever had. Leadership across both companies was inexperienced, inconsistent, and often out of their depth. Decisions rarely made sense and constantly changed, creating an unstable and confusing environment. There was little to no real coaching or structured training. Onboarding was rushed and disorganized, and after that, employees were expected to figure things out on their own. Instead of developing skills, they diminished due to the lack of direction and structure. Many employees raised concerns about management and team structure over the years, but nothing meaningful came from it. Over time, people stopped speaking up or chose to leave. Others were laid off after raising their real concerns. That is how feedback is handled at Moe’s and Sundays.. just awful company practice. There was a clear disconnect between expectations and reality. Employees were expected to be highly engaged, in-office, and aligned with company goals, while decisions like hiring internationally to cut costs showed how little the existing team was/is valued. Overall, employee wellbeing, growth, and feedback are not priorities. Promises made during the hiring process around development and opportunity did not reflect the reality of working there. Don’t fall for the narrative.

Nice office/kitchen/gym, Hybrid work, some really great people, regular office treats.

Worked here for 2 weeks and was fired without any warnings of anything I'd done wrong or needed to improve upon. They did not leave anytime for me to ask questions during the virtual firing and disconnected my computer before I barely had a chance to say goodbye. I had expressed how this was my dream job to move from customer service to furniture production. I could go on...