Eh… - Technical Support Superpath Employee Review

2.0
Jul 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Culture seems nice, helpful and friendly

Cons

Condescending team leader, you are required to report EVERY minute of your time into your log. Go to the bathroom and not on the support board for 5 minutes answering tickets? You gotta log that you were in the bathroom. The pay is disrespectful for the amount of skill and labor required

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Superpath Response
2y
We greatly appreciate your taking the time to share your thoughts about your experience with HLM. Your feedback is invaluable as we strive to create an environment that is both positive and conducive to professional growth. We love our culture here at HLM. Our team members are what makes us shine! They are collaborative, friendly, and passionate about the work they provide to our clients. We continue to foster a positive environment. As for your concerns, we are sorry to hear that you've had concerns about your team leader. Open communication is crucial for us, please feel free to reach out to HR and share your experience. We aim to ensure all our team members are treated with respect and professionalism. We hear your concerns about the time tracking system that is in place. For full transparency, the time tracking system is in place so that we can better assess the needs of our team members, whether that is training or more resources. This helps us meet our deadlines for our clients and to support the team. However, we have heard your concern and will take it into consideration when reviewing the needs of the team. Finally, for compensation, we genuinely value the dedication and skills of our team members. We are committed to reviewing our compensation annually to ensure we are aligned with the market and offering a competitive salary. Thank you for your feedback, please feel free to reach out to HR to discuss any concerns. We are committed to being the best we can be for our team members!

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5.0
Apr 22, 2025
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CEO approval
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Pros

Great Teams to work with Variety of business types you get to work with Variety of tools used to make the job easier and more scalable Great leadership that acknowledges the experts within the company and values their feedback and input Great Perks like WFH and Unlimited PTO

Cons

Account load can be challenging at times Deadlines can be tight Clients can leave not based off your performance

5.0
Jan 17, 2025
Recommend
CEO approval
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Pros

helps you stay on track with your professional goals, managers are always helpful and there to support when needed, production teams are experts in their field and provide so many helpful insights, open to feedback and always looking for areas to improve or make tasks more efficient!!

Cons

I do not see these as cons but the work can sometimes be very fast paced, juggling meetings and client questions. There are also many ways to get tasks done (nonlinear) which could be a negative but I think this helps with efficiency in some ways!

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