Chaotic - Custom Success Manager Superpath Employee Review

1.0
Mar 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from Home. benefits and unlimited PTO were good, Were ok with you actually working from anywhere as long as you go things done.

Cons

They did not have processes or training for the role. I have many bosses, and each one did the role differently. Everything was constantly "on fire" the two management leaders gossip a lot and would talk down about the other CSM team. They would preach work/life balance but over load you with clients. CEO will slack every late in the day/after hours

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Superpath Response
2y
Thank you for taking the time to share your experience with High Level Marketing. We are pleased to hear that you enjoyed our remote first work force and our benefits and perks such as the unlimited PTO we offer! We are proud to offer remote work so that you do have the flexibility to travel and enjoy a work life balance. However, we would like to acknowledge your concerns that you raised about the lack of processes and training for your role. At HLM we have implemented a new Learning Management System (LMS) to help support our processes and training. Our leaders and team members are responsible to upholding the information in the LMS. Recently, the feedback we have received is that this system has been a huge win for us and provided support to our team in all things training! We also take your feedback regarding the management team's communication and work-life balance seriously. Gossip and inconsistent management practices are not reflective of our values or the culture we aim to foster. We will address these concerns internally to ensure a more supportive and professional environment for our team. Additionally, we are continuously evaluating our workload distribution and communication practices to align with our commitment to a work-life balance. We appreciate your candid feedback as it is helpful to identify areas where we can improve and grow as an organization. If you have further concerns, we would like to hear about them, please feel free to reach out to the Human Resources Department.

Explore other reviews about Superpath

5.0
Apr 22, 2025
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CEO approval
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Pros

Great Teams to work with Variety of business types you get to work with Variety of tools used to make the job easier and more scalable Great leadership that acknowledges the experts within the company and values their feedback and input Great Perks like WFH and Unlimited PTO

Cons

Account load can be challenging at times Deadlines can be tight Clients can leave not based off your performance

5.0
Jan 17, 2025
Recommend
CEO approval
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Pros

helps you stay on track with your professional goals, managers are always helpful and there to support when needed, production teams are experts in their field and provide so many helpful insights, open to feedback and always looking for areas to improve or make tasks more efficient!!

Cons

I do not see these as cons but the work can sometimes be very fast paced, juggling meetings and client questions. There are also many ways to get tasks done (nonlinear) which could be a negative but I think this helps with efficiency in some ways!

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