Pros
Great money when you put in the hours. You can log in at any time, work any hours, you make your schedule.
Cons
Zero communication between SupportSpace and the techs. You have a problem, no help, no email, and they will not take a phone call from you, just simply states: "wait for an email" which never comes. Just sign on one day, and you are not getting routed any more calls. No explanation, no second chance, no correspondence of any kind. When you have been cut off from calls, you continue to get the shift notification emails (to remember to log into your shift you assigned), and text messages on your phone to log in for there are people in the queue waiting. This is more than cruel, it is wrong on so many levels. Still my profile is up on both GeekSquad and SupportSpace, but still will not get any calls. 3 Weeks now and no call, no email (except to sign on **which i do, but get no calls**), nothing. Treated as if we (techs) are a disease, worthless, and/or dirt, we don't even rate an explanation, help, or a chance. Training is absent, and I can't stress enough there is NO support, worse, no word at all. Just all of the sudden you are stealth shunned, and you are a ghost. This is worse feeling in the world, you lose sleep, worry, and the very heart of rejection, yet, it looks like you are still there...... very, very bad.