It’s not what I signed up for. - Account Manager TCP Software Employee Review

2.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

-Product is great when configured properly and simply. -Most people ground level are very nice and helpful.

Cons

-Products don’t scale well for enterprise clients. There are also 4 products on the scheduling side and only 1 for time tracking. The legacy scheduling products need to be marked end of life. There would be more upsell/adoption. -Two out of a team of 35 or so AM’s are hitting their number. -Morale is super low. Large amount of micromanagement. -Severe lack of focus from leadership. AM’s are responsible for prospecting into their clients (25+ calls a day), upselling, expansion, cross-selling, retention, and many other items. -You have a manager but it also feels like you report to 4 other managers. -Severe mis-alignment cross functionally. There’s no communication across departments and you constantly have to fix and take blame for other people’s mistakes. -High amount of admin work takes away time from selling.

Explore other reviews about TCP Software

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone is focused on building the business, on doing better. At other companies, I've been at, you have to internally sell to get anything hard done. Not here. That's refreshing. Also, the people are great here. Our leadership recently announced that we're pot committed to Ai, which is exciting. Plus we're investing in tech the right way these days. We just bought Gong and we did a great job implementing it. Work life balance is respected, too.

Cons

Not many cons worth mentioning

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing at all, miserable place to be.

Cons

Management is extremely metrics- and activity-driven, even by typical tech sales standards. Day-to-day work is heavily monitored, including frequent check-ins on time and availability, which can feel excessive for a professional sales environment. Coaching is often centered on identifying what is being done incorrectly rather than providing clear, actionable guidance on how to improve. Even when performance metrics are being met, feedback tends to focus on minor issues rather than overall results. When asking for support or offering ideas to improve outbound performance, there is limited strategic direction provided. Conversations frequently default to increasing activity levels rather than refining messaging or approach. As a result, it can be challenging to grow as a BDR, as feedback is not always paired with practical solutions or a clear path to improvement.

2
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