Good Job with a good office vibe - Customer Service Agent THG Employee Review

awesome people and benefits, fair pay

no cons that i can think of

Nice coworkers. Hybrid office policy.

Absolutely no leadership or direction. There is a so called “SLT” who are meant to be the leaders which is a joke. The “President” who they shipped over from the UK is an ego maniac who over promises and under delivers and has no issue firing people at the drop of a dime. Priorities are never clear and strategy changes every single day. Somehow it always ends up being the fault of the staff while leadership takes 0 accountability. Oh and they cite a bonus structure in all contracts which is a lie because I don’t know of a single person who has received a bonus.