Pros
Pay is descent anywhere from 10-16 but varies on accounts, time employed, and reviews. Training is payed (at your minimum pay rate). The non-management associates are very nice and easy to work with.
Cons
Reviews (which you earn vacation and bonus pay from) are horribly executed and if you fail there is no information on what you did wrong to correct yourself. There is barely any room to move up in the company, and some "promotions" are actually just more work but less pay. Some management deliberately holds back on promotions from account to account. Parking and security of the parking lot is less than adequate, many cars damaged and broken into. Equipment is poor; computers are on average 10+ years old, most of them are broken or have old monitors with distorted images, chairs are typically broken and of poor quality as well.