I had the opportunity to take on more responsibilities
Cons
Unfortunately there are no career opportunities and sometimes it was difficult to communicate with admin/payroll department and management.
TP Response
7y
Our goal is to ensure that we are providing competitive salaries with great incentives and bonuses while making sure that there are always an opportunity to grow within the company. It seems that we failed in providing such experience. Kindly share this with us via http://bit.ly/TPHR-newform so that we can conduct an investigation.
For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.
Cons
Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.