The company is build for high turnover, support staff is underpaid and overworked. If you want something done you have to be very pro-active and patience & persistance is key. KPI's and Servicelevels are more important than your happiness as an agent, but than that's to be expected at a call center. Longer term it's hard to stay here especially if you are used to an environment with lots of professionals. Lots of teamleaders treat you like a kid, lots of agents behave like kids too. It would help the leaders if they would listen to agents more as they are doing the actual work.