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      Modern-day sweatshop! - Technical Support Representative TP Employee Review

      1.0
      Oct 4, 2009
      Technical support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      No physical exertion--you just sit on your butt at least 8 hours talking on the phone. Most employees are obese due to this.

      Cons

      Constant verbal abuse by customers AND management. Ridiculous amount of turnover so always new (and often questionable) co-workers, many of which are just out of prison or can't get hired anywhere else. ZERO respect from management--unrealistic expectations of underpaid employees.

      avatar
      TP Response
      8y
      Thank you for sharing your opinion. We are committed to providing our employees a stable job wherein they are treated well, compensated properly and provided support. We do not allow any form of harassment or abuse in the workplace. If there are any other issues that need to be addressed, kindly go to http://bit.ly/TPHR-form. Rest assured, we will be doing proper investigation and will take the necessary steps to rectify the issue.

      Explore other reviews about TP

      5.0
      Jun 2, 2026
      Operations customer expert
      Recommend
      CEO approval
      Business Outlook

      Pros

      Training is very helpful to employees

      Cons

      There is nothing bad about this company.

      avatar
      TP Response
      9h
      Thank you for your positive feedback! We're glad you're enjoying your experience with us and appreciate your ongoing contributions to the team.
      5.0
      Apr 10, 2026
      Ac advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      All the OT you want, whenever you want. I easily do 6-10/hrs a week (can do up to 20), which adds another 20k to my income. With an option to be paid EVERY day. Tons of opportunities if you’re on the right LOB.

      Cons

      It redefines “high call volume”. Expect back to back calls all day. They do schedule plenty of OFF phone time for regular meetings, coaching and training. If you enroll in one of their upskill programs, they give you 45min 2x a week to work toward the certification that you choose.

      1
      avatar
      TP Response
      1mo
      We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
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