Absolutely Horrendous - Insurance Sales Agent TP Employee Review

1.0
Dec 17, 2021
Recommend
CEO approval
Business Outlook

Pros

The job is remote, but you cannot move from the desktop setup that weighs 65 lbs, Also must be connected to the router at all times.

Cons

They do not care about their employees, and their practices are unprofessional. I have never written a review about ANYTHING. I’ve had plenty of bad experiences but working for this company took the cake for first place. I am a good worker overall, very low maintenance and never had any problems getting along with coworkers. This company treats people like machines with no work life balance. They decide your schedule and punish you to the full extent if it doesn’t work for you. It doesn’t matter if you are In the hospital or have ten kids to take care of. They will not work with you or even listen as to why you missed ten minutes of your shift or the whole day. Bathroom breaks are not even understandable to this company. This schedule that they hide from you in the beginning includes overtime, weekends, holidays, very early mornings, and late nights. They wait until training is over to let you know you are required to work whatever they say. There is also sporadic mandatory overtime and forced unpaid time off with no notice. The communication is despicable I have never worked for a company where they make HR so inaccessible to contact. You must jump through hoops to get a response from anyone and some weeks earning almost no income because you are not scheduled for no explanation. On top of that none of my EARNED pto requests were granted, nor the single Day off I requested months in advance. The apathy is unbelievable. I believe that there are a lot Their expectations of workers is unrealistic, no grown man or woman can live with their frequent schedule changes with no explanation & no flexibility. Nor can people live with the pay cuts they carry out throughout the year. I have never seen such little communication, or concern for employees. I would highly suggest staying far away from this company

avatar
TP Response
4y
We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-800-994-9335 or email us at LetsConnect@Teleperformance.com so we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!

Explore other reviews about TP

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Very accomplishing environment, I enjoyed speaking with customers.

Cons

Calls are back to back and you have to meet all metrics.

avatar
TP Response
3d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

avatar
TP Response
3d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
See reviews by: Helpful|Rating|Date|All