Convoluted practices - Trainer TP Employee Review

2.0
Dec 17, 2021
Recommend
CEO approval
Business Outlook

Pros

1. Steady job. 2. Good people locally.

Cons

1. Not enough pay for the job and raises are slow coming and too little too late. 2. When anything works well they change it to a more convoluted process. 3. When anything is not working well it takes forever to fix it if ever. 4. Someone who doesn't know the ins and outs of the actual job is making decisions for everyone else that does know the ins and outs of the actual job. 5. If a process can be made more difficult that is apparently their continual objective. 6. Jobs without an attainable bonus should be better compensated than those with an obtainable bonus. 7. More concerned about appearing to be a good employer than actually being a good employer. 8. When they do reach out for suggestions to improve things they always pick the suggestions that don't make real meaningful change. 9. They roll out "improvements" haphazardly before all, most, or even some of the bugs have been worked out leaving the people on the frontlines to troubleshoot everything.

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TP Response
4y
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. We would like to help you further. Please call us at 1-800-994-9335 or email us at LetsConnect@Teleperformance.com to tell us more about your experience so we can work with you and resolve it.

Explore other reviews about TP

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Very accomplishing environment, I enjoyed speaking with customers.

Cons

Calls are back to back and you have to meet all metrics.

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TP Response
3d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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TP Response
3d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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