Pros
The people you work with that are agents , mentors , supervisor , etc . Are great people . Besides the CCM(Call center managers) . The bonuses are great . IF YOU BONUS(a lot to get the bonus). You can move up quick .
Cons
Most of the workers relate to you . There are some really nice people that work there . You are grouped with 10-20 people maximum to one supervisor who's supervised by multiple managers . Teleperformance as a whole was contracted by AT&T and in customer service is the worse company to work with unless you work in corporate . It's very easy to get promoted as well as demoted . The turnover rate is very high and sometimes the pay was always tricky . The overtime process was horrible . You were drained talking to the most obnoxious people EVER ! They are always changing up procedures and claim it's "innovation". These are selfless , self centered , idiots .