Inexcusable Lacking - AppleCare Advisor, APAC IOS Tier I TP Employee Review

1.0
May 24, 2015
Recommend
CEO approval
Business Outlook

Pros

You will be paid substantially more than minimum wage. Overtime pay is great.

Cons

You will slowly come to hate your life. Most people at the call-center smoke or vape, and get themselves wasted after work in order to deal with the overwhelming stress of working at this place. Sometimes you will be mandated to work up to 20 hours of overtime in a week. This company provides support of horribly low quality. I was an AppleCare Advisor for 20 months, and all of our work-station computers were broken the entire time. Top-down communication was so deficient that we were rarely informed of whether any problems were being addressed for customers or for us. This company has virtually no integrity. You will probably not work here for more than a year. Half drop out in half that time.

Explore other reviews about TP

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote positions available, work from home, interview process great training, schedule options, Daily Pay

Cons

No cons at this time with 9 months of employment.

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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