Work from home agent - Customer Service Representative TP Employee Review

4.0
Sep 26, 2022
Recommend
CEO approval
Business Outlook

Pros

Teleperformance has a fast hiring process and provide work from home set up for agents. I didn't have to worry about the equipment because it is already provided.

Cons

The IT support is confusing. It is stresssful to call IT support over the DUO app link over and over again just to log in with the pc. It is honestly frustrating to call them and be redirected to the manager to ask for a provisioning ticket.

Explore other reviews about TP

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

TP is a wonderful place to work. I have recommended TP to several friends. It has great leadership and people to work with. Just a great environment to be in and around.

Cons

I have nothing bad to say about TP

3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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