Horrible - Customer Service Representative - Tech Support TP Employee Review

1.0
Jun 30, 2015
Recommend
CEO approval
Business Outlook

Pros

Benefits were ok. Gave me some tech support experience that I Have continued to use.

Cons

Management unwilling to work with students, call handle time was impossible to make.

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TP Response
7y
Thank you for your honest review. We always make sure that our employees are being taken cared of and listened to while being rewarded with the proper incentives and great opportunities for career growth. However, it seems that this was not your experience. We will look into this and make sure to make improvements.

Explore other reviews about TP

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Comfortable and friendly environment. Everyone hired in my class have great character, skills and personalities. Management seems great and easy to work with. Help is readily available when needed.

Cons

Nothing I can think of thats a con

3.0
Jun 4, 2026
Recommend
CEO approval
Business Outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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