Stepping Stone - Internet Help Desk Technician TP Employee Review

3.0
Aug 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Great work environment among teams; loads of experience for entry level candidates.

Cons

Advancement and career solidity is difficult to obtain, despite having the credentials. Pay is below what any person in IT should start out. Not enough communication between supervisors and other departments.

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TP Response
9y
Thank you for the positive comments. Our goal is to see to it our employees have a fun but professional environment so they could enjoy their work and company of their coworkers. Wishing you a great day ahead!

Explore other reviews about TP

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote positions available, work from home, interview process great training, schedule options, Daily Pay

Cons

No cons at this time with 9 months of employment.

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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