Great for Novices in the BPO Industry - Operations Customer Expert I TP Employee Review

5.0
Feb 13, 2025
Recommend
CEO approval
Business Outlook

Pros

The employees and trainers are not only competent but also friendly and well-rounded, fostering a supportive and professional work environment. The company maintains a welcoming atmosphere, ensuring that both tenured employees and new hires feel valued and included. Its amenities and policies are thoughtfully designed to cater to everyone, promoting comfort and efficiency in the workplace. Beyond daily operations, the company offers a variety of activities and communities, allowing employees to engage in meaningful interactions, personal development, and team-building experiences. Additionally, the dissemination of information and resources is well-structured and reliable, ensuring that employees have access to the necessary tools and updates for success in their roles.

Cons

The hiring process involves a myriad of screening and job assessment steps before reaching the job offer stage, ensuring that candidates are thoroughly evaluated for their suitability. Additionally, the onboarding process comes with a substantial number of requirements during the first month, which may take some time to complete. While this can be a meticulous process, it ultimately helps establish a solid foundation for new hires as they integrate into the company

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TP Response
1y
Hi there. We appreciate you dropping by to provide your feedback.

Explore other reviews about TP

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Very accomplishing environment, I enjoyed speaking with customers.

Cons

Calls are back to back and you have to meet all metrics.

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TP Response
4d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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TP Response
4d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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