Teleperformance South Africa - Customer Service Representative TP Employee Review

1.0
Feb 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Have fun stuff at work always having games and stuff on a Friday and there are always events happening.

Cons

Management is bad, favouritism, bullying, people dieing at work and management don't take responsibility even though it's there fault, managers don't have any management skills, managers sleeping with agents, nothing happens to managers when you lay a grievance against them. To TP you are just another number. When you sick and stay absent alit they take u for DE. Someone recently went for a DE for being absent due to them having a terminal illness, how sick is that. If you voice your opinion you get bullied by management if you come for thee managers as an agent you get victimised. And there are HR BPO's that always take the companies side never the agents. People suffer from mental issues when they work at Teleperformance due to the stress and the abuse from management. This is not a great place to work for it was in the pass but not anymore. So please I beg of you for your own mental sanityeer clear from this company .

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TP Response
1y
We're sorry to hear about your experience. We'd like to understand further and do our best to learn from it. Could you please share details with us at https://forms.office.com/r/qU6NHq8CHN? Your feedback is much appreciated.

Explore other reviews about TP

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Training is very helpful to employees

Cons

There is nothing bad about this company.

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TP Response
12h
Thank you for your positive feedback! We're glad you're enjoying your experience with us and appreciate your ongoing contributions to the team.
5.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

All the OT you want, whenever you want. I easily do 6-10/hrs a week (can do up to 20), which adds another 20k to my income. With an option to be paid EVERY day. Tons of opportunities if you’re on the right LOB.

Cons

It redefines “high call volume”. Expect back to back calls all day. They do schedule plenty of OFF phone time for regular meetings, coaching and training. If you enroll in one of their upskill programs, they give you 45min 2x a week to work toward the certification that you choose.

1
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TP Response
1mo
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
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