Toxic Enviorment - No work life balance - Office Politics - Quality Assurance Analyst TP Employee Review

1.0
Apr 4, 2025
Recommend
CEO approval
Business Outlook

Pros

The only pro is having good colleagues.

Cons

Toxic leadership is the norm, not the exception. The current manager thrives on manipulation, favoritism, gaslighting, and creating a fear-based environment. Emotional harassment is disguised as “performance coaching.” Mentally and emotionally damaging. I’ve experienced sleepless nights, anxiety, and emotional breakdowns due to the persistent psychological pressure. I'm now seeking medical help just to cope—and I’ve never been in this position in my entire career. This isn’t a one-off. There’s a well-documented pattern of high turnover, with multiple employees leaving due to the unbearable environment. Management is aware of this but chooses to ignore it. No real career development. The toxic culture overshadows any learning opportunities. You’re too busy surviving to grow professionally.

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TP Response
1y
We are sorry to hear about your experience. We'd like to understand further and do our best to learn from it. Can you please share more details with us at http://bit.ly/TPHR-newform or company's internal communication channel. Your time with us and feedback are truly valued. Thank you Regards TP Canada

Explore other reviews about TP

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Very accomplishing environment, I enjoyed speaking with customers.

Cons

Calls are back to back and you have to meet all metrics.

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TP Response
6d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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TP Response
6d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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