Pros
Relocation package, fully remote, health insurance, nice co-workers, a lot of support and follow-up. Multicultural environment and all-aged groups.
Cons
For TP, IT department is basically non existent, a lot of problems with connections and devices faced by tons of coworkers, no response or very delayed ones. After two weeks there's people who couldn't start working properly because of this yet... TP works with many different companies and projects. - At Dyson, where I am: The job after a while shouldn't look very difficult, but it is very tricky with all the special situations. Some days might be very stressful due to the amount of work, like Mondays or Friday afternoons, because everybody is calling at this point. There was only inbound calls, no emails or chat. The CRM and the training period is absolutely not enough to clarify much of it. The training period is quite short considering the amount of information, before you have to deal with real clients. They monitor everything you do, your screen, audio etc, and for the first month each of your calls are monitored in a very detailed way, they are very picky with a lot of small stuff, like they would discount points for not offering further help at the end of the call or stuff like that. The bonuses are depending on all those evaluations and the customer's feedback, so you are to blame if an angry customer calls, which makes the bonus thing a bit more difficult than it could be. This is a company that is expanding, so the workload should be lower soon because they are taking a lot of people in. The break in 8 hours is 45 minutes in total. 15 minutes a break and half an hour for a meal. You are at home, so, you should just organise yourself
