May 28, 2020
TP Health Response
6yI’m afraid I seriously question the integrity of this review. We are aware that a fake review has previously been posted by an unscrupulous competitor and due to the factual inaccuracies in the review I suspect this is another attempt which is sad and disappointing.
If this was a genuine review, I would be devastated and would appeal to the reviewer to contact me directly in confidence.
However the content of the review is strikingly similar to the previous fake review. I challenged the inaccuracies in that review, and I specifically mentioned our annual conference in my response as an example of our commitment to employee engagement/CPD. It seems to me an unlikely coincidence that the conference is referenced in this review? Interestingly, the day after I posted the response highlighting the inaccuracies, the review disappeared from Glassdoor.
What leads me to believe this is another fake review is that the comments simply do not reflect what happens in our company and seem to have been written by someone who has never worked for Team Prevent. For example:
• All new employees are required to complete a comprehensive 4 week induction programme. This includes a 2 day corporate induction at our Central office with IT system training and protected time for each new employee to read and familiarise themselves with our policies and procedures. In depth training and support is also provided on the client contract/s to which the individual is assigned. Standard induction for all OHAs starts with 25% case load and working up to 100% case load by week 4. All OHAs are supported by their line managers through monthly performance reviews, regular one to ones and peer supervision. Our senior team facilitate monthly training webinars for all clinical and operational employees.
• We employ three OHAs in Oxford and have two clients in this area. One of our OHAs works on site for one of these clients, the other two work for our other client. Therefore a clinician would not be ‘sent all over the place working for different customers’.
• We never ask our on site OHAs to travel very long distances. Our clinics are pre-planned so it would be impossible for us to tell an OHA where they were going on the morning of the clinic.
• We have clear clinical standards, policies and procedures which are accessible on our shared drives to all clinical staff.
• In addition to the hands-on line manager support, additional support is readily available from the senior clinical team. The senior clinical and operational teams also distribute weekly update bulletins and we have a quarterly newsletter. During the COVID 19 period, I have been providing video updates for all team members to keep everyone up to speed with the great work that is being done by our employees all over the UK.
• The review talks about workload having reduced over the recent months which is completely untrue. We work for a number of clients who employ key workers and we are very busy at this time, unlike some of competitors who have had to furlough a large percentage of their staff due to reduced workload.
• Most importantly, our Occupational Health practitioners are intelligent people. If they were as unhappy in the role as the review suggests, I am sure they would vote with their feet, rather than taking to Glassdoor as there is certainly no shortage of job opportunities available for OHAs across the country.
I will be asking Glassdoor’s Content Moderation team to take a closer look at the review with a view to authenticating its source.
Marilyn Dummer
Managing Director