Pros
Minimal Benefits: Beyond the basic salary and a teaspoon (3 grams) of tea, there is little to appreciate in terms of staff benefits or incentives.
Cons
This contribution does not reflect the brand ethos of TWG but rather the operations of the London franchise managed by Devyani International (UK). Terrible Management: The Business Development & Operations Manager is unprofessional and rude in his manner, creating a toxic work environment down the chain of command. Legal Compliance Issues: There was a significant delay in pension enrollment for employees, which is a clear violation of legal requirements. Lack of Training: Staff receive no formal training and are expected to learn independently under the guise of being "proactive." Payment Errors: Frequent mistakes in salary calculations, particularly concerning holiday pay, leaving employees frustrated. Neglect of Employee Welfare: Staff concerns are often ignored unless escalated through complaints. Unacceptable Facilities: The staff room conditions are appalling—extremely small, overcrowded, and unhygienic. Accommodating 17 staff members in such a space is completely unacceptable.