Pros
Hourly pay rate is higher than average for the area.
Cons
In the job interview, I was told what a bright future this company had by HR and management so I turned down another good job offer. Abysmal training. Quickly learned after 2nd week that call center management was extremely controlling, unsupportive. Unintentional mistakes made by employees are dealt with harshly. Terrible employee morale in the call center. High employee turnover. Severely understaffed. Unrealistic, impossible work expectations. You are told to handle high volume of incoming service calls and enter high volume of e-mail service requests at the same time. High technician turnover in branch offices. Many unhappy customers calling in multiple times with no resolution.