Great Expectations - Anonymous employee Tend Employee Review

2.0
May 20, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Young, innovative company, very patient-centric, great branding

Cons

Does not put forth the effort for internal teams like they do for Members (patients). Many corporate employees are ex-coworkers hired because of previous work relationships, NOT because they are the right person for the job. They often are vastly under-qualified. Low compensation with no raises despite continued funding. Working early mornings, late nights, and weekends just to stay caught up is the "norm." Lack of regard for doing what is right for employees. It seems this company only cares about the bottom line. No PTO payout, terrible parental leave, terrible medical benefits, doing the bare minimum of what is required by state law for its employees. Lastly and most disappointing is that despite the copious diversity in the clinical teams and in the markets our studios are in, there is no diversity among senior leadership and no desire to be socially educated and responsible in such a pivotal time

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Tend Response
5y
Thank you for providing your feedback on your employee experience. We're so sorry to hear that it hasn't been wholly positive. As a young organization, our top priority is to get better every day and we want you to know that we hear you. As Tend continues to grow, we are prioritizing both increasing our diversity as well as attracting the best, most talented and qualified candidates at all levels of our organization. We're proud to be an equal opportunity employer with over 75% female staff, but know that we cannot be complacent in our DEI practices. Our core value of tending to all includes recruitment and we hear your concerns and are working every day to be better. Regarding our employment packages, we strive to be competitive in both compensation and benefits, and are always considering employee feedback in our decision-making. Our current offerings are on par with the current market for the stage of our organization, but we understand the need to stay competitive. If you’d like to discuss these issues further, we would love to work with you on proactive solutions. We’re proud of our culture of collaboration that allows our team members to play a role in our company’s fast growth and development. If you’re interested in continuing the dialogue, please reach out to us directly at at people@hellotend.com, or via our anonymous reporting platform AllVoices.

Explore other reviews about Tend

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Fun environment!! I love my team and patient base. Great marketing and support system.

Cons

Being in the dental field for a while now I had not found a dental family where I felt heard and Tend offers that. No complaints on my end!

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Tend Response
1w
Thank you so much for this! We love hearing that you've found your dental family at tend — that sense of belonging is something we work hard to create in every studio. Your feedback on team activities is noted, and we're always looking for more ways to bring teams together. So glad to have you with us!
1.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

There are none. It's all fake.

Cons

If you're a dentist make sure to hit quota. It's not about health It's about margins. If you're a hygienist be prepared for burn out and also hitting numbers or you get placed on a PIP. If you're a manager be prepared to not have leadership elevate you yet make you know you are a bad performer if you can't make your office hit numbers. Nobody cares. Tend is so toxic. So toxic. It runs on toxic people. But on a good note we all pay the piper and someway or another even in your career consequences meet you at a crossroad. They had so many chances to fix the ill will. But look who's still standing in certain positions 🤔 Who's the common denominator... To everyone at Tend, it's true some people are not cut out for some jobs. Thats okay, but you should never let anyone disrespect, belittle or take away your grit. That's what Tend does do their employees. Without transparency, conversations with HR, documents, documents, to avoid getting sued, almost giving cult vibes lol, at the expense of human understanding, growth and development which they swear they have. Personally I wouldn't sit in a chair as a patient knowing my hygienist os under pressure. I would second guess all the treatment. Humans are being put in ortho with doctors that have no experience. Its like open the gates for the cows. Come one come all. But as mentioned, the intent can be hidden behind the pretty walls but the industry is small and like I said everyone pays the piper. Tend is toxic to employees and public.

2
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Tend Response
1mo
Thank you for taking the time to share this. I want you to know it was read carefully and not dismissed. The feelings you've described — of not being supported, of pressure without recognition, of wanting more transparency — are things I take seriously. That is not the experience we want anyone to have at Tend, and when it happens, it matters. I won't try to address every point here, but I do want to say directly: our people deserve to feel respected, developed, and heard. Where that hasn't happened, we have work to do. I'd genuinely welcome the chance to hear more from you. Please reach out to me directly at people@hellotend.com if you're open to it. Miriam Scholes, Chief People Officer
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