Lucky to be part of the Testforce Family!! - Customer Support Representative Testforce Systems Employee Review

The teamwork and collaboration is excellent. Input is welcomed. Supportive management.

Growing pains, sometimes workload is heavy but evens out as more staff is brought on-board.

Remote Position. This is a fast paced, challenging job that offers a lot of variety in the day to day. The opportunity to learn here is boundless as we work with NI and they have so many product lines, not to mention carrying about a dozen product lines of Test Equipment. Our support staff (CSRs) are awesome. They work hard to support us and do not get enough recognition.

This job was sold as that I was going to use my background and knowledge of EE a lot in my day to day, but most of my time is spent putting leads in a CRM and pursuing emails. Not a lot of technical engagement. The learning curve is steep. Unfortunately putting out fires is more important then getting a solid understanding of the job before you are thrown in (your Technical Account Managers rely on you, so there is a real pressure). Again, most of the difficulty in onboarding was managing the CRM while trying to field all of the other work. 1/3 of the salary is commission and we never know when it will be paid. When I ask, I am frequently ignored. Everyone is overworked, so there is not a lot of opportunity to work on system improvements. In my first year, I had ONE conversation with my direct supervisor (a Pro for some!)