Pros
Helping to ensure children receive custodial support. Working for the state. Descent benefits such as medical insurance and leave.
Cons
Where to start.... Micro-managing Lied to about work environment: People do not leave because they retire. They leave because of horrible conditions. Hire turnover rate. Impossible daily quotas such as 80 calls per day. You cannot adequately help a person with this time. Management having favorites and unprofessional calling each other "friend" and "mom" to the Top manager. Hard to take time off even if you have a doctor's note. Hard to even go to a doctor's appointment. Impossible to transfer to another area. Worst job ever! 95% of calls will be disgruntled because they do not realize how employees are set up for failure by being overextended. Expected to be on phones 24\7 at desk with no bathroom break. Only get two fifteen minute breaks and hour lunch. Expected to use leave if clock in one minute late. Overall abusive environment ita bad enough dealing with high call volume and then horrible management. Employees who hang up on customers are praised for high call volume. Low pay for education requirements - prefer people with bachelors degree at least.