Are You Kidding? - Customer Service Associate The MCS Group Employee Review

Good place to work, very supportive

Benefits are poor, pay could be better

Casual dress code, consistent schedule, and paid holidays make the day-to-day manageable. There are complimentary beverages in the office, which is a nice touch. Compared to restaurant or retail work, the pay is barely a step up.

Training is essentially nonexistent - what's available is outdated and irrelevant to the actual job. New hires are expected to hit the ground running with little to no guidance. Managers are stretched so thin across departments that getting help feels impossible, and when they do engage, the tone can be unnecessarily harsh. There's significant overlap with an outsourced team that creates redundancy and makes it hard to feel like your work has purpose. The physical layout of the office - split across multiple suites - adds to the disconnect, with employees having little idea what other departments even do. Converting from a staffing agency hire to a permanent employee comes with a probationary reset that feels like a slap in the face after months of already putting in the work. Turnover is high, and it's not hard to see why.