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The National Benefit Authority

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Helping Disabled Canadians - Customer Service Representative The National Benefit Authority Employee Review

5.0
Sep 12, 2022
Recommend
CEO approval
Business Outlook

Pros

Awesome team of employees. Management is very flexible with your schedule. Excellent training. Very satisfying job assisting disabled individuals getting that additional help from the CRA

Cons

No cons, have been employed for over 12 years and is satisfied

Explore other reviews about The National Benefit Authority

5.0
Sep 2, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work environment and great staff. lots of potential

Cons

Theres not much downside to this job, However, dealing with some clients at times isnt always so easy.

1.0
Oct 27, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are considering working at this company and are reading the company reviews, please note that all of the recent, glowing posts. These reviews have driven up the rating of the company, but are truly NOT representative of the working experience there. I strongly suspect that the were all written by the same person, with the intention of misleading prospective employees.

Cons

Please see the review entitled “Very negative work experience”, as this more accurately represents what my experience was working at this company. The fact that management would consider writing false reviews is truly not surprising, as they have demonstrated a clear lack of ethical values in the past.

23
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The National Benefit Authority Response
10y
Thank you for your review. We have indeed asked our current employees to leave a review here on GlassDoor. As the reviews are anonymous, we have no control over their content. As a quickly growing company, we have experienced a few bumps along the way, and unfortunately, some of the older reviews were focused on those bumps. Recently, we are proud to report that we have implemented a number of positive changes such as a new Employee Suggestion Program, providing promotion opportunities through internal job Postings, Personal Paid days off, free Educational seminars for staff, special Staff Appreciation events (such as on-site massage and Birthday Celebration lunches), and so much more! We believe that the more recent positive reviews are reflective of the positive culture changes that we are making.
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