Great Place to Work - Virtual Assistant The Virtual Hub Employee Review

there is nothing good about this company. From recruitment to off boarding is so wrong.

recruitment kept changing interview times, it was a good thing I was available but if not, they will flag you as not interested. they removed relevant experience to avoid paying you your correct rate. Training was useless and pretty much left you alone. They would just tell you that "you know this already". They will just assign you tasks and expect you to be a "plug and play" EA/VA for their clients. Despite their job ad looking for a specific role, they generalize you as an all around EA. Operations are not coordinated. They have no regard for time and adjustment for the employee. They make you work in the afternoon, log you out and ask you to log in at night when you get paired with a client. When you have questions about the process, no one from operations seems to know. HR is a whole another useless department who cant even get their facts right. One simple question leads to multiple back and forths and no answers. All concerns are routed thru tickets and you get more emails to respond to their surveys rather than answering your concerns. They click bait you on incentives that you have to fight for, operations can't answer their own guidelines. They all make themselves important but when employees have a concern about the process, everyone points the finger at other departments. They focus on the client more than the employees. When you are wrong, they are quick to blame you but when you are good at your tasks, it does not reflect on your scorecard. They focus more making their clients happy at the cost of their employees. This company is not worth your time.

- The remote/hybrid setup is convenient, especially if you prefer working from home - Great setting stone if you're new to the VA Industry - Work Life Balance

- Micromanaged, underpaid, and limited growth - Time tracker system feels like too much control, it can be stressful and demotivating - They often say the company is employee-centered, but honestly, it doesn’t always feel that way once you’re in - The Great Place to Work award doesn’t really reflect how most employees feel. We were encouraged to complete the survey and even given Foodpanda vouchers as an incentive, so it’s hard to say if the results truly reflect everyone’s honest experience - They always say “we support because people matter,” but in reality, it often feels quite the opposite. - Promotions and growth opportunities are limited. - The pay is low, especially considering how much clients are billed, only a small cut goes to the employee. I was earning ₱28,000 all in even with 10 years of experience, which felt discouraging - They have a 2-year employment bond, and if you resign before completing it, you’ll need to pay around ₱20,000–₱40,000, which can feel a bit unreasonable given the salary and workload.