The most disorganized place I've ever seen - avoid it at all costs! - Customer Service Representative Timely Appointment Software Employee Review

Thank you for taking the time to share your thoughts about your experience at Timely. We value all feedback as it helps us continuously improve. We're sorry to hear that your time with us fell short of expectations. We acknowledge the challenges you've highlighted and wanted to share some positive developments we've implemented. Staff feedback earlier this year prompted us to reevaluate our processes and make meaningful changes. Our onboarding process has been revamped, including a tailored and detailed training program for new Support team members to ensure everyone has the tools, resources and knowledge required to be successful in their new roles and beyond. We've also increased our team size to provide improved continuity, and have our leaders focused on investing and driving optimisation programs and initiatives to enhance not only our customer experience, but also the work environment for our team. We're thrilled to offer Professional Development benefits for our team and have recently celebrated internal staff promotions and movements as a result. If you'd like to discuss your experience further, please reach out to us at people@gettimely.com. Thank you again for your feedback.