Pros
Great company culture! The people make the place and our office is a very positive and supportive environment. A lot of professional opportunities to learn, grow, and develop skills. Middle and upper management support autonomy in all roles, but are hands-on when it's needed. Creative thinking, innovation, and collaboration are encouraged. CEO is very business and SaaS savvy, approachable, likable, and eager to support all staff in reaching her/his goals. Work/Life balance is excellent. Benefits are outstanding!!
Cons
The company is growing and with growth there can be minor growing pains. My biggest hurdle right now is managing our newest resources (i.e. new support software) and seeing how they fit into my role and processes. Not a bad problem to have!