It used to be great. It's a skeleton of the place it once was. - Anonymous employee Truss Employee Review

1.0
May 22, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It used to be the people but most of them are gone now. I enjoyed the relationships with clients, but when I realized service was no longer a priority and employees didn't matter, I knew it was time to go.

Cons

Zero communication. Most recently exec management started sending communication messages in cartoon videos. It was insulting. There is a serious lack of leadership. Too many chiefs. And the people in top leadership have no experience managing or running a company of that size and it shows. There are some excellent people who would do a much better job running the company but they are shunned if they pipe up or have an opinion. There's a 5 person HR department but no one knows what they do and morale couldn't be worse. Someone quits or gets fired every day. Straight from the CEO, "it's refreshing to get new people in with better ideas." In other words they don't care the turnover is 20 times higher than it has been in the history of the company. They also shun you when you give notice, like you are a terrible person. You're not allowed to disagree or leave for better opportunities. It's a very strange place. But again, most of the leadership is inexperienced and never worked anywhere else so they have no idea that isn't normal.

Explore other reviews about Truss

5.0
May 31, 2018
Recommend
CEO approval
Business Outlook

Pros

The flexibility and culture is the best in the KC market

Cons

Turnover with the service team is still unresolved

3.0
Sep 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote work from anywhere in the US

Cons

Constant staff changes in all areas

See reviews by: Helpful|Rating|Date|All