Great place to work - Customer Service Representative Trust Risk Management Services Employee Review

Provided good services that employees could take pride in. Good people to work with.

Was heading into a rocky transition from Chicago, IL to Rockville, MD when I left. I can't speak to what it is like now.

Great PTO and lots of paid holidays. Good benefits even if they keep chipping away at them.

Everything else. CEO started out great but over time has become completely ineffective due to paranoia. Takes things former employees have done out on the staff who remain and work hard everyday. She has to have her hand in everything even if she doesn’t understand it and has become a total control freak and takes zero accountability for her part in the toxic company culture but instead tries to gaslight and guilt everyone else. Upper management is a revolving door. Training is a joke. People who have repeatedly been problems as far as quality work goes get promoted which in turn makes more work for everyone else. Ops manager has clear favorites. Marketing employees are rude. Everyone is overworked and on edge. Benefits are good but every year they take more and more things away sometimes without even telling us. Pay is low for the market as are bonus- there is no transparency in the pay structure or how bonuses are calculated but it seems like they try not to give bonuses. Annual raises are ok but not always consistent with inflation which is hard when they already don’t pay well. They don’t appear to value career development for their staff. They’ve really just created a toxic culture of distrust and unease.