Avoid at all costs - Service Desk Technician Trusted Technology Partnership Employee Review

Trusted Technology Partnership is a fantastic place to work, provided you are willing to actually do your job and do it well. After all, that's what you are paid to do, right?! Frankly, the 1-star reviews complaining about micromanagement, no support, and pointing the finger at the MD and directors are clearly written by disgruntled individuals who simply resent being held accountable when they are not performing well! These negative reviews unfairly target a leadership team appointed a few years ago, while conveniently ignoring the reality of our history. The hard truth is that before our transition to an Employee Owned Trust (EOT) under this specific management, the company (formerly Health Care Computing) was severely struggling. Without the current MD, the directors, and the key management teams, this business would have literally gone bust. They stepped in, made the difficult but necessary decisions, and raised the bar to save our livelihoods. It is as simple as that! If you make consistent mistakes, ignore procedures, or fail to deliver, you will have meetings! Any other company that doesn't brush things under the carpet, like we historically used to do, would do exactly the same. That isn't micromanagement; that is basic business. Crying "micromanagement" is just a deflection from poor performance. If you are diligent and put the effort in, you will be treated exceptionally well, rewarded, and given every tool you need to thrive in a successful company. The sooner all of the disgruntled individuals still with us leave, the better. It means you won't bring others down with your negative attitudes, and it will leave more profit share for those who actually put the work in to earn the rewards!

Having to deal with the negativity of colleagues who complain about a management team that literally saved the company, simply because they are being asked to do the job they are paid to do.

The ‘disgruntled staff’ are all trauma bonded by working in such a toxic environment that the jokes and sense of humour between you all is great. Once you realise who you can trust, you realise there are some diamonds in the rough, just enough to get you through. Huge turnover so if you are ‘chosen’, plenty of progression, and if your not, dont worry it only impacts your profit share in admin fees

Sadly, all the reviews for Trusted Technology are true. You can see through these reviews that it is not a single person or department problem but a top down issue on treating people poorly. The people who thrive here are those who were clearly bullied at school and relish finally being the chosen ones (no names, but a few heads of department spring to mind) this sense of importance means there’s is a lack of empathy and compassion. No understanding for illness, children, family life, no flexibility, and when I say no flexibility I mean down to not having headphones at your desk. I don’t see the point in reiterating all those issues, you can read lots of other reviews that cover them. Yes, you could see those employees who have left poor reviews as disgruntled, however if ex employees feel so passionately to leave such scathing reviews in such numbers it must be a indicator of the environment they left. We’ve all had bad jobs, how many times have you left a review on Glassdoor? The most recent positive review is a primary example of the attitude of the ‘chosen few’ do you really want to work with people who suggest management make your colleagues ‘life hell’ just for feeding back they’d like a different management approach? If you do take a job here, I would urge you to be wary, realise it’s not a career, and absolutely under no circumstances to trust HR. They do not work to protect you, they work as the bulldog for the directors. The fact that in a team of 3, the last two leavers of the HR team have left without a job lined up would worry me. They are willing to risk the ‘livelihoods the directors saved’ to get out of this environment. It is smiles to your faces and knives in your backs