Not a good investment of your time & energy - Quality Dept. UCSF Health Employee Review

2.0
Dec 14, 2023
Recommend
CEO approval
Business Outlook

Pros

They pay incredibly well and allow for flexibility in some administrative positions.

Cons

UCSF is provider-driven and living in the 1990s. They say that they use Lean and Kata but they don't do it correctly, and they also don't have the structure for these systems to work in due to the top down leadership structure. We got a new CEO and things have gone downhill since then. Layoffs and hiring freezes happened, then consolidating departments (layoffs but didn't want to call it that again) while we get emails every other day that a brand new C-suite title has been created and they have brought a Yes-man in to placate the demands of the top down leadership. Now everyone is incredibly short staffed and expected to 'get our numbers up'; yes, not take better care of our patients, but make us more money. I fear these golden handcuffs but am constantly seeking another opportunity. Everyone is scared, no one will speak up or speak their minds, true change cannot happen because there is no data structure to the entire institution. Process measures are impossible to obtain and sustainment never happens due to the travelers and the demands of the higher-ups. In every meeting I've ever been in with our C-suite and upper management (which is at least once a week or more) they will push their solutions at teams and bully them into doing what they want. It's a constant state of fire-fighting and if you don't abide, there's always the sense of 'or else' ... what a shame that this hospital has good rankings and marks. It is not at all representative of what is actually happening here. I feel bad for any patient who has to come through our doors.

Explore other reviews about UCSF Health

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work-life balance, feels like the work you are doing is meaningful

Cons

Earn less compared to industry, slow pay/job title raise

1.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

The people that work at UCSF are some of the most intelligent analysts I've ever worked with in 15 years of Health IT. Most are ex-Epic employees with strong backgrounds in project managament and IT,

Cons

UCSF recently decided to reclassify all remote employees as "Felxible" without their input or permission. As a result, employees must now travel to the office WITHOUT expenses paid. This means that flights, hotels, etc. are NOT reimbursed and are paid by the employee. UCSF has not answered to what problem they are trying to solve with this, and refuses to answer how this action aligns with goals such as sustainability (carbon emissions), equity (women and disabled are more impacted by eliminating remote work), working accommodating (UCSF does not have the physical space for all of the Clinical Systems department to be on site. There is no locked storage or accessible workspaces.), safety (there is no shuttle for UCSF to all locations that have been mentioned for work). UCSF limits employee growth, by eliminating actual promotions with "role based work". In other words, you have to do more work without compensation for it. They have also completely reneged on remote management, meaning that most employees are now at a dead end.

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