Sham. - Director Understood Employee Review

1.0
Apr 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Compensation and benefits are good, especially for the non-profit sector. Office and amenities are nice.

Cons

After years at Understood it is hard not to conclude that the organization is anything more than a thinly veiled tax shelter and platform for raising the profiles of its nepo-baby senior leadership team. What passes for strategy shifts nearly every 90 days. Nothing is ever given any time to succeed before being killed in the cradle in service of the latest strategic shift. The culture is toxic, as compensation is high and results and tangible impact are low. Inevitably, it all devolves into a game of how well you play the office politics and appease the egos of the absurdly over-compensated and under-credentialed leadership team. Other reviews that have mentioned the starkly different treatment and opportunities for staff members of color vs. others are true, and leadership has repeatedly and publicly rejected this feedback. Leadership has no experience or background in social impact or the non-profit space, but is filled to the brim with marketing backgrounds. So, marketing Understood or more specifically, the senior leadership team is all the organization truly does. Succeeding in building the awareness that the leadership team wants for itself is difficult when you are a $35M+ organization, and have no actual programs or efficacy. So, inevitably it becomes time for yet another strategy shift and blame game where the hot potato of accountability is tossed around amongst everyone but the people making the actual strategic and tactical decisions. If working at a non-profit and even more incompetent version of Succession is your thing… Understood is the place for you.

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Understood Response
2y
Thank you for sharing your experience; we take your feedback seriously. Cultivating a fair and equitable workplace where all team members can thrive is a top priority for Understood’s Leadership Team. I would like to learn more about your specific situation so that I can address your concerns directly. Please reach out to me at dwilson@understood.org so we can discuss your experience in more detail. Thanks, Deborah M. Wilson Chief People & Culture Officer

Explore other reviews about Understood

5.0
Feb 21, 2026
Recommend
CEO approval
Business Outlook

Pros

- Company size is small so you get to meet with nearly every team - Everyone is looking to learn regardless of their expertise

Cons

- There were no cons.

1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

The primary strength of working at Understood.org is the people. You’ll likely have the opportunity to collaborate with and learn from an exceptionally intelligent group of colleagues. The benefits package is also a meaningful positive.

Cons

While the organization publicly emphasizes a commitment to an inclusive workplace, the lived experience for many does not consistently reflect those stated values. Issues around diversity and inclusion are noticeable, and there are huge gaps between external messaging and internal culture. I personally experienced microaggressions during my time at the organization, and observed a consistent lack of meaningful accountability when these concerns were raised. From a leadership perspective, there is often a sense of uneven capability across teams, with decision-making sometimes feeling disconnected from frontline realities or lacking in clarity and direction. Career progression, or lack thereof is another red flag worth mentioning. Promotions are limited and infrequent and there is little upward mobility over time despite strong performance.

3
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