Pros
Absolutely none, there's nothing good about UniFocus.
Cons
Mark Heymann, the CEO, is the worst executive leader I've ever worked under. He's abusive, unbearably stubborn, doesn't listen to anyone, and micromanages to a degree that I never thought was possible. One example of the micromanagement was when I needed to send a brief reply to a prospective customer after an initial discovery meeting with them. Anyone in Sales knows that is is elementary, and shouldn't be overthought. To my astonishment, Mark demanded that I send him the email before I sent it to the prospective customer so he could approve it. Knowing his explosive temper, I picked my battle and simply sent him a draft of the email in the morning. I didn't get reply, so after the lunch hour I sent him an email asking if he'd reviewed the draft. Still no reply. Every thirty minutes I'd walked to his office and see if he was available, but he either had his door closed or wasn't there at all. Finally, at 5:30pm he called me into his office to go over the email. He completely changed it, turning it into an overly loquacious diatribe that nobody in their right mind would read in its entirety. Again, knowing that if you disagree with him he will explode, I simply said, "Great. I'll send it." I had wasted an entire day chasing the guy, I knew this email was never going to be read, and I was fairly confident that the prospective customer wouldn't respond. I was right, Mark's idiotic email killed the deal before it even started. I could go on with stories about all of the deals that Mark killed, either because of his abrasive and elitist attitude towards prospective customers, but I don't want to write a novel. The greatest hits are when I called to get an appointment with a major hotel chain, and the COO told me if Mark set foot on the property he'd call security to escort him out. Mark had been there in years past and was abusive to employees. Then, there's the one when the CRO received an email back stating that they weren't going to close on a deal because the CEO of their company simply, "... can't stand Mark." Mark hires people for their expertise, and doesn't listen to a word they say. I have no idea why he hires them in the first place, because in my experience all he did was control every facet of my job. I was never able to do what actually had to be done, without him getting involved and screwing everything up. Here's the best question to ask yourself if you're wondering who to believe. If the UniFocus platform is so amazing... which quite frankly it is... then why are they a 20 year old company that can only manage to scrape up a measly $5mm in annual revenue? A company with a platform as robust as UniFocus could be, and would be, a BILLION dollar company if Mark wasn't the CEO. He single handedly has held back his own growth for two decades.