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Uniphore Software Systems

Engaged Employer

Seemed promising and Would Course Correct But it's Spiralling Downown - Project Manager Uniphore Software Systems Employee Review

3.0
Nov 7, 2024
Recommend
CEO approval
Business Outlook

Pros

The team culture was good, your leaders are supportive(depending on the team) and you got to learn a lot.. They had a bunch of great talent and enterprising individuals.. Learning was good, it was going good but then it started falling apart.

Cons

The company had great talent and enterprising individuals who got sidelined or were not valued so they left.. Or some of them they were laid off because they didn't have connects, or didn't indulge in politics and minded their work.. The reason for company's inevitable doom is the freeloaders it has in every department who either basically pawn off their work to junior folks or barely work during office hours. And not valuing hardworking individuals but promoting folks who believe in fooling the Senior leadership team with imaginary performance streaks. There are literally people in this company who are here for years but nobody knows what exactly they do and they are here because they know somebody higher up. The product is a major letdown, causing all the mess in the company.. Most importantly they should do is fire most of the folks in the sales teams, probably the only set of individuals who are not performing but still not laid off and responsible for the most part of toxic behaviour in the company.. They would barely come on customer calls after a sale is done(mostly coz they can't face them) and were missing also when it came to collections.. It all somehow became delivery team's responsibility to manage the mess created by them and the false promises made by them. The company is not for hardworking individuals if you are, staying away is wise, coz they are the most exploited and overworked people here.. The only people who would benefit after everything settles is a certain set of people who might have not performed so well but God knows for what reasons will reap benefits..

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Uniphore Software Systems Response
1y
We appreciate your feedback. If you have additional insights to share, we’d love to hear from you. Please feel free to reach out to us at WeAreListening@Uniphore.com.

Explore other reviews about Uniphore Software Systems

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, People, Value Prop, Solution/Product, Focus, a Bold and Ambitious Vision, Opportunity, Growth

Cons

Keeping the velocity behind GTM as AI moves Fast and we need to continue to exceed the pace of play and continue to consistently outperform, customer and partner expectations. Whoever does that the best, and that organization will win. And we will win!

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Uniphore Software Systems Response
4d
Thank you for sharing such a thoughtful and candid perspective, especially early in your tenure here. Your enthusiasm for Uniphore's vision and value proposition is genuinely appreciated. Your observations about the competitive landscape are well-taken. The enterprise AI market is moving at extraordinary speed, and sustaining GTM velocity — while consistently exceeding customer and partner expectations — is exactly the standard we hold ourselves to. The principles you've outlined: focus, urgency, talent, accountability, execution, and discipline, are the foundation on which category-defining companies are built. We are committed to maintaining that standard at every level of the organization. Thank you for your commitment to excellence and for helping drive Uniphore's momentum forward.
5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Business AI helping customers drive real outcomes Visionary and innovative CEO Strong momentum

Cons

None that I can think of

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Uniphore Software Systems Response
4d
Thank you — three-plus years in and still this energized about where we're headed. That means a lot! The advice is exactly right: stay close to the customer, stay focused, and keep executing. That's the formula. We're grateful to have people like you helping drive it forward.
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