Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      UnityBPO

      Is this your company?

      UnityBPO reviews

      Help Desk Position - Help Desk Technician UnityBPO Employee Review

      3.0
      Aug 12, 2025
      Help desk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fully remote position with a semi flexible work environment. Gained valuable experience in high-volume ticket management and SLA-driven support. Exposure to healthcare IT and compliance-driven environments.

      Cons

      Pay could be more competitive compared to similar roles in the industry. Generally understaffed Limited opportunities for advancement without moving into management. Training resources were available but could be more structured for new hires. Communication between departments could occasionally be slow, delaying resolutions. Benefits package was decent but not outstanding.

      Explore other reviews about UnityBPO

      5.0
      Jul 18, 2022
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      UnityBPO is very supportive of their employees and even helps out with those that are in school. It's a great place to get your start a career as a tech.

      Cons

      Some contracts are limited with what you're allowed to work on.

      4.0
      Feb 23, 2026
      It service desk analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Four 10 hour shifts. Work from home. Easy work if you are IT brained and have CompTIA A+ certifcation or similar experience. Customers/callers are mostly Healthcare professionals and treat you with respect. Rewarding to solve problems for people who appreciate it. If you hit your metrics the supervisors don't micromanage you. Team is super supportive with troubleshooting and communicating during high call volume.

      Cons

      Pay is low for the skills I have. Entry level. Sometimes you take calls from senior citizens having problems with the healthcare app on their smartphones. You need patience for them. High supervisor turnover.

      1
      See reviews by: Helpful|Rating|Date|All
      Related searches: UnityBPO jobs | UnityBPO salaries | UnityBPO benefits | UnityBPO interviews
      UnityBPO reviewsUnityBPO Help Desk Technician reviewsUnityBPO review