Unethical - Massage Therapist Urban Employee Review

1.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible area choices and you have the ability to run your own schedule.

Cons

The recent reduction in rates of pay is exploitative. Management have not considered the cost for the therapists, not only do we have operational costs, we have to invest in our education and invest in our health so that can can practice. There was no consultation, and no consideration for those who actually deliver the service. Even though you can cancel bookings, the app discourages you from doing so and charges can be incurred. On a few occasions this has landed me in situations that I wanted to avoid. Management need to consider that therapists may cancel for their own safety! The app is horrendous and doesn't consider traffic, I've been late a number of times due to the app promising a booking that I couldn't not possibly make.

Explore other reviews about Urban

5.0
Oct 4, 2022
Recommend
CEO approval
Business Outlook

Pros

I love this place, work life balance

Cons

I don’t have anything bad to say about this place

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Urban Response
3y
We’re delighted to hear you enjoyed your time with us. Thanks for the review and for helping make Urban what it is!
4.0
Apr 11, 2025
Anonymous temporary employee
Recommend
CEO approval
Business Outlook

Pros

they have really nice benefits

Cons

they have strict wfh policy

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