Poor Compensation, Non-Existent Training, Disloyal to Employees, Overworked, and Management Does Not Care - Senior Systems Analyst VC3 Employee Review

Top-heavy organization. Private-equity owned chop-shop operation looking to pump its industry-standard metrics to the moon so the owners can dump the inflated equity bags to a major company or another set of suckers. Zero credit or recognition given to the front line workers (Service Delivery engineers) in my two years of monthly company meetings. Delusional compensation during this time of extreme inflation. Absolutely no training or assistance given to furthering education. CEO Sandy Reeser hops on Teams every month to spend an hour back-patting the C-suite and the least useful departments, while gloating about huge, growing margins, MMR, and the next 2-3 acquisitions to be made. Extreme growth has caused this company to fall apart at the seams from idiotic, clueless management that has zero-to-none real world IT experience. The service delivery side of the company--the teams that actually provide our corporate and municipal clients with day-to-day troubleshooting and proactive care are stretched extremely thin to the point that one or two engineers going on vacation will cause days of ticket backlogs. The other teams seem to coast by fulfilling half-complete infrastructure projects and dumping into our laps without recourse. Sales does a great job--adding more MMR via too many new clients when we already can't support our existing base. Management refused to hire 1-2 new engineers for 2021, despite constantly falling behind and never getting the ticket queue under 100 tickets. Again, no margin for error if someone quits, gets sick, or goes on a long vacation. Now we are short two engineers, have twice as many tickets, more clients, and to add insult-to-injury, "merit" increases to already-low salaries have been disgustingly low, between 1-7 percent. During a time of runaway 25-40% inflation (go look at the skyrocketing housing costs before you debate my figures) in Memphis alone. The Director-level and above have an out-of-touch obsession with industry metrics, yet have zero documented methods or standards of measurement for us to adhere. Yet, we are judged on these opaque "standards" to an unhealthy degree. It's all beginning to backfire for the company, at least here in Memphis, and no one can say they didn't see it coming--although they will. My time at MasterIT, which then became VC3, started off very positive. However, Sandy Reeser's unhealthy obsession with growth that has far outpaced the company's ability to service its clients has absolutely hollowed this place out and turned it into a shell of its former self. I have begun to see every move VC3 makes as a cynical calculation to fatten its wallet at the expense of its clients and essential employees. It's a real shame. You can see and hear it amongst all my coworkers. We have run out of caring. We're all driving in 1st gear now, because no matter how hard we work, we never seem to make any progress that pleases management. So, now, we just phone it in. On top of that, the massive growth and heavy reliance on remote work has totally closed off new role opportunities to those that are actually hungry for it. I have exhausted my options here and will be moving on. When I can go work for Target making $6-10/hr less, you know you have a problem. I wish it could have been different.