Pros
Great employees with great ideas. Constant challenges - resulting in employees raising their game. Unified platform with a ton of in depth features and capabilities. Equal opportunity employer. Ability to WFH remote almost all of the time.
Cons
Expensive. Facing industry turmoil due to AI and Automation and competition from the hyperscalers and start ups. Shrinking base of loyal traditional customers and partners. Big company mentality - excessive bureaucracy and lengthy internal processes suck energy from employees. Lack of true marketing penetration/recognition - should be better known globally by now. Recent acquisition by Thoma Bravo, Calabrio/Verint combination and change of management has created new business challenges and uncertainty. Too early to say if new CEO will have an impact.
