Pros
Talented colleagues, industry recognition & a glimmer of culture. No Shortage of Talented People — The company’s greatest asset is its people. It attracts brilliant, kind, and supportive individuals who genuinely care about their work and each other. Many have gone on to thrive elsewhere, proving the strength of the talent pool. Industry Recognition — While certainly not the best place to work, its multiple industry awards enhance credibility and can strengthen your resume. Culture is Fading, But Not Gone — At its peak in 2020 and 2021, the company was growing and fostered a vibrant and engaging culture where employees felt valued and supported. Unfortunately, that culture has all but disappeared.
Cons
Poor leadership, secrecy & profit-first priorities have gutted the culture. This company was once a great place to work, but its toxic leadership, lack of transparency, and short-term thinking have eroded its foundation. If you’re looking for career growth, clear communication, and a people-first culture, look elsewhere. Until leadership changes at the top, dysfunction will continue to drive away its best talent. Lack of Transparency & Communication — The executive team makes major decisions behind closed doors, offering little explanation. Transparency has steadily eroded as power consolidates at the top, resulting in repeated missteps with no accountability. For such a small company, the lack of clear communication is staggering. Loss of Vision & Purpose — The company has shifted into survival mode, lacking direction and long-term strategy. Leadership prioritizes profitability above all else, contradicting its “people-first” values. Many employees feel disconnected, questioning whether the company is positioning itself for an acquisition rather than meaningful growth. Toxic Leadership & Failing Upwards — Instead of rewarding competence and results, leadership promotes tenure and loyalty over actual performance. Executives deflect blame, avoid accountability, and repeat the same mistakes without meaningful change. The CEO once championed Good to Great as a guiding philosophy, yet in practice, leadership ignores its core principles—avoiding “the brutal facts” and blaming others instead of taking responsibility. Mishandling Layoffs & Terminations — Leadership has repeatedly demonstrated a lack of respect and professionalism in handling layoffs. In 2025, one-third of the CS team was abruptly let go without warning. The year prior, half of the Product team was laid off. In both instances, rather than acknowledging their own role in these decisions, leadership publicly blamed the departing employees for poor performance, leaving the entire company stunned. Eroding Employee Experience — Once an exciting place to work, the company culture now feels soulless and disconnected. Engagement has plummeted, Slack channels that once thrived are now silent, and leadership makes no effort to rebuild morale. Career growth has stalled, with top talent actively job-hunting while leadership remains in denial about the dysfunction.