sales assistant - Sales Virgin Media O2 Employee Review

3.0
Oct 9, 2025
Recommend
CEO approval
Business Outlook

Pros

can be lots of downtime where your just waiting for customers to come in the shop

Cons

sales driven. pressure to meet targets and sell broadband in a phone shop which is very difficult as 99% of people come in the shop for their mobile phones not their broadband

Explore other reviews about Virgin Media O2

3.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of good people who want to do well and are supportive, good salary and benefits.

Cons

- Lots of good people here, but Virgin Media O2 are flogging an old model and just not competing any longer in a very tough market. Senior leadership really need to read the room and get serious about the commercial model and pricing, else this business may cease to exist in 10 years - the time is now... Stop wasting time & money on needless projects and products. Focus on making a core set of products great, which also represent real value for customers - Regular restructures that are not well managed or communicated - Lots of male egos at a senior level, and much time is wasted pandering to them - Little female representation at director level and above - the company makes the right noises about this but I've seen little change in this respect - Generally feels a little like it's "who you know" with leadership - Backtracked on remote-friendly culture and moved to a 2 day a week hybrid model, but this isn't great with a widely-dispersed team. It makes life hard for those that don't live in London.

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Virgin Media O2 Response
1mo
Thank you for taking the time to share such open and considered feedback. We’re pleased to hear about the great working relationship you have with your colleagues and that you're getting to enjoy the benefits package we offer. We recognise the concerns you’ve raised around leadership, change, inclusion, and ways of working, and appreciate you being candid about your experience. Feedback like this helps inform where we need to focus our efforts. Please feel free to contact us at PeopleServices@virginmediao2.co.uk if you wish to share more details.
5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic employee network groups Great benefits such as neurodiversity assessments, Bupa healthcare, carers benefits etc Paid days off to volunteer is a nice addition The people make the company

Cons

Nothing you wouldn’t expect in a big company

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