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      Virgin Media O2

      Engaged Employer

      Virgin Media O2 reviews

      O2 Wandsworth - Sales Advisor Virgin Media O2 Employee Review

      1.0
      May 15, 2025
      Sales advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Highly sales-oriented - Skilled at pitching tailor-made deals to customers

      Cons

      - Unrealistic sales targets and unreachable KPIs with no commission incentives. - Leadership shows favouritism and lacks respect for employee needs. - Poor customer service culture. - Inadequate support and understanding for neurodivergent employees.

      Explore other reviews about Virgin Media O2

      3.0
      Apr 16, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of good people who want to do well and are supportive, good salary and benefits.

      Cons

      - Lots of good people here, but Virgin Media O2 are flogging an old model and just not competing any longer in a very tough market. Senior leadership really need to read the room and get serious about the commercial model and pricing, else this business may cease to exist in 10 years - the time is now... Stop wasting time & money on needless projects and products. Focus on making a core set of products great, which also represent real value for customers - Regular restructures that are not well managed or communicated - Lots of male egos at a senior level, and much time is wasted pandering to them - Little female representation at director level and above - the company makes the right noises about this but I've seen little change in this respect - Generally feels a little like it's "who you know" with leadership - Backtracked on remote-friendly culture and moved to a 2 day a week hybrid model, but this isn't great with a widely-dispersed team. It makes life hard for those that don't live in London.

      1
      avatar
      Virgin Media O2 Response
      2mo
      Thank you for taking the time to share such open and considered feedback. We’re pleased to hear about the great working relationship you have with your colleagues and that you're getting to enjoy the benefits package we offer. We recognise the concerns you’ve raised around leadership, change, inclusion, and ways of working, and appreciate you being candid about your experience. Feedback like this helps inform where we need to focus our efforts. Please feel free to contact us at PeopleServices@virginmediao2.co.uk if you wish to share more details.
      4.0
      Jul 1, 2026
      Decision support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits good worlife balance and support from low level is good

      Cons

      lack of direction from the higher ups

      avatar
      Virgin Media O2 Response
      13h
      Thank you for taking the time to share your experience and for your years with Virgin Media O2. We're pleased to hear that you valued our benefits, work-life balance and the support provided by colleagues and managers around you. Creating an environment where people feel supported and can thrive is important to us. We also appreciate your feedback regarding direction from senior leadership. We recognise that clear communication, transparency and a shared sense of purpose are essential to the employee experience, and we're continually working to ensure our people understand our strategy, priorities and the role they play in delivering them. Thank you again for your feedback. We wish you all the best in your future career.
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