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      Virtual BOA

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      Virtual BOA reviews

      STAY AWAY!!! - Collector I Virtual BOA Employee Review

      1.0
      Aug 13, 2018
      Collector i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flex Schedule and the pay is OK.

      Cons

      Training sucks... The material they teach you in training is the total opposite of what you come across on the work floor. Also there is lack of resources like lack of insurance portals to do your job. Its impossible to meet the quotas. You have to get out your seat every five minutes to get help from other reps because they don't teach you anything. And you stay on the phones for 96% of the accounts and the wait time for calls are ridiculous which hinders you from getting quotas.

      avatar
      Virtual BOA Response
      7y
      Thank you for the feedback. We do our best to provide training during in the first five weeks and then offer trainers/leaders to answer additional questions while on the job. The team leaders are also there to help each team meet their goals. Please give us a call at (803) 790.2224 so we can learn more about your situation.

      Explore other reviews about Virtual BOA

      5.0
      Jul 28, 2025
      Account analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible hours, good pay, great teamwork and wonderful HR department

      Cons

      Training department could use an overhaul but is working to update things.

      2.0
      Jan 20, 2026
      Paa ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's work from home, benefits are decent, hours are flexible

      Cons

      Recent push for generative AI/LLMs in work flow, productivity expectations are rough, little to no upward movement within the company, constant change in project assignment

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